![Blog 1200x299](http://web-assets.glass-ink.com/-/media/assets/internet/images/blog-header-v2-web.jpg?h=200&w=600&v=1&d=20230913T072454Z&hash=E7BE8E9A46F853EA14E1E510B3A560A3)
Ludovic Leclerc
Ludovic Leclerc, product marketing manager on Cloud Communications solutions and Rainbow cloud platform, Polytech Nantes, France, Alcatel-Lucent Enterprise.
Posts from the Author
![a man and woman looking at each other](http://web-assets.glass-ink.com/-/media/assets/internet/images/cfo-5-benefits-main-blog-image-402x226.png?v=1&d=20240102T114212Z)
CFO: 5 benefits of subscription model for business telephony
Adopt a subscription model to transform your telephony solution with greater financial flexibility.
![Customer experience blog](http://web-assets.glass-ink.com/-/media/assets/internet/images/digital-dividends-customer-experience-blog-image-402x226.jpg?v=1&d=20230621T055656Z)
Customer experience equals customer satisfaction
Improve your customer experience by connecting your customer with the right expert, at the right time, in the right context.
![A woman working on her laptop](http://web-assets.glass-ink.com/-/media/assets/internet/images/hybrid-ccaas-blog-callout-v2.jpg?v=1&d=20230913T090430Z)
An optimised contact centre for a better customer experience
Today’s consumers expect superior customer service, with interactions the way they want, when they want.
![Blog 1200x299](http://web-assets.glass-ink.com/-/media/assets/internet/images/blog-header-v2-web.jpg?v=1&d=20230913T072454Z)
CPaaS digital engagement improves the customer experience
Cloud-based CPaaS is changing the way enterprises communicate, develop new services, and interact with customers.